SUMMARY

The targeted case manager at our community behavioral health services agency plays a vital
role in supporting individuals with mental health challenges by coordinating their care,
advocating for their needs, and ensuring they have access to the appropriate resources. This role involves building relationships, developing care plans, and collaborating with a diverse team to promote clients, overall well-being.

RESPONSIBILITIES

• Conduct comprehensive assessments to understand clients, mental health needs, strengths, challenges, and goals.

• Collaborate with clients to develop personalized care plans that address their individual needs and promote their recovery.

• Coordinate and monitor services across multiple providers, including psychiatrists, therapists, medical doctors, and community resources.

• Serve as a central point of contact for clients and their families, providing guidance and support in navigating the mental health system they receive timely and appropriate care.

• Advocate for clients; needs within the healthcare system and the community, ensuring they receive timely and appropriate care. 

• Assist clients in accessing community resources such as housing, employment support, financial assistance, and social services.

• Provide crisis intervention and support to clients during emotional distress or crisis situations referrals.

• Regularly assess clients; progress toward their goals and adjust care plans as needed. 

• Maintain accurate and organized documentation of client interactions, care plans, and

• Collaborate closely with the interdisciplinary team to ensure a holistic approach to care and integrated services.

• Participate in case conferences and team meetings to discuss client progress, interventions, and care coordination.

QUALIFICATIONS

• Bachelors or master´s degree in social work, psychology, counseling, or related field.

• Relevant licensure or certification, if required by state regulations.

• Experience in case management or care coordination, preferably in a mental or behavioral health setting.

• Strong interpersonal skills to establish client rapport and effectively communicate withdiverse individuals and teams.

• Knowledge of community resources and services to connect clients with appropriate support systems.

• Ability to work collaboratively within a multidisciplinary team and advocate for clients;needs.

• Excellent organizational skills to manage multiple client cases and maintain accurate documentation.

• Mental health recovery journey. Compassion, empathy, and a strong commitment to supporting individuals on their Familiarity with electronic health records systems for documentation purposes.